Privacy Policy

Term & condition

Effective Date: 7/7/25

RiseWise LLC ("RiseWise", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our software services, or interact with us through any means (collectively, the “Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with the Services:

a. Information You Provide Directly

Name, email address, phone number, business name
Account credentials
Uploaded documents, such as elevator proposals
Payment and billing details (processed via third-party providers)
Support inquiries, feedback, and other user-generated content

b. Information Collected Automatically

Device type, operating system, browser type
IP address, geolocation, access times
Usage data (page views, session duration, user interactions)
Cookies, pixels, and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

Operate, maintain, and improve our Services
Analyze uploaded proposals and provide automated insights
Communicate with you regarding your account and transactions
Provide customer support and technical assistance
Manage subscriptions and billing
Detect and prevent fraud, abuse, or security issues
Comply with legal obligations

We may also use anonymized, aggregated data for internal analytics and product development.

3. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers and business partners who assist in delivering our Services. These parties support functions such as authentication, infrastructure hosting, analytics, artificial intelligence processing, communication systems, payment handling, and customer support.

All such parties are contractually obligated to:

Use your information only on our behalf and as directed
Protect your data with appropriate technical and organizational safeguards
Comply with applicable privacy laws and this Privacy Policy

We may also disclose personal information if:

Required by law, regulation, or legal process
Needed to enforce our agreements or investigate violations
Necessary to protect the rights, safety, or property of RiseWise or others
In connection with a business transfer, such as a merger, acquisition, or asset sale

4. Data Retention

We retain personal information as long as reasonably necessary to provide the Services and fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. You may request deletion of your data at any time (see Section 6).

5. Data Security

We implement commercially reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. Despite our efforts, no system can be guaranteed 100% secure. Use of the Services is at your own risk.

6. Your Rights (Including California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights, including:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we collect and how we use and disclose it.
Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal data.
Right to Non-Discrimination: You will not be discriminated against for exercising your rights.

To exercise your rights, contact us at info@risewise.com with the subject line “CCPA Request.” We may verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

We and our service providers use cookies, beacons, and similar technologies to enhance your experience, provide analytics, and enable certain platform features.

You may disable cookies through your browser settings. Some functionality of the Services may be limited as a result.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us and we will promptly delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via the Services or by email, and the “Effective Date” at the top will be updated accordingly. Continued use of the Services after such updates constitutes your acceptance of the revised Privacy Policy.

11. Email Communications

We may contact you via email regarding account-related matters, service updates, or promotional content.

If you receive marketing emails from us, you may opt out at any time by clicking the “unsubscribe” link in the message or by contacting us at info@risewise.com.

We may also send emails to business professionals using publicly available contact information or third-party databases (e.g., Apollo) in accordance with applicable laws governing B2B communications. Recipients of such outreach may opt out of future communications by following the included instructions.